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SUPPORT

Q: Is it possible to charge with a computer?When I connect computer, why the screen show hava a mass storge?

A: I'm sorry this car camera can not be charged with computer because the computer voltage is too low. When you connect the computer with the USB cable, the display shows the Mass Memory, which means that you can now transfer the files from the machine to the computer.To avoid this situation, you can use a phone plug to charge the cam or connect the cam to power source with normal voltage(12-24V).

 

 

Q: How long can a fully charged battery be used at once?

A: Our car camera equiba with the internal battery, which can only last about 15-25 minutes for backup only. You must use a 12-24V auxiliary power source while using it, for example, powerbank.

 

Q: Is it easy to install on a car?

A: The installation itself is easy. Use a suction cup to secure it to the top of the windshield. After fixation, wiring can be handled, plugged into a cigar plug socket can be used.

 

Q: How much capacity do you recommend for SD card?

A: This camera can support a Class 10 SDHC Memory Card, max support 32 GB. A new memory card should be formatted in the camera before use!When the files with locking protection reach 25% of the total capacity of the card, to continuously protect new files, you need to manually delete the previous files.

 

Q: Why the screen of this dash cam goes black after several minutes recording?

A: After a minute or so the screen goes dark because you set the “screen saver” setting, which setting can save the power of that dash cam. If you want to keep the dash cam stay on when recording, please turn off the “screen saver” setting before recording.

 

 

Q: How can I playback on the cam?

A: Based on your situation, please take the following steps:

A.Turn on the dash cam.

B.Press the OK button to stop recording first.

C.Press the MODE button to cycle through video, photo, and playback modes, chose the playback mode.

D.Then you can viewing the recorded video.

 

Q: Why is it only recording 5mins?

A: It will record 5 min if set for 5 min in menu...this can be changed in menu to 1 or 3 minutes . The video will roll to a new 5 min, so that your card will have several 5 minute segments until it fills up. It will then record over the oldest 5 minute segment and continue doing this.

 

Q: Why can’t the dash cam continue locking files?

A: When the files with locking protection reach 25% of the total capacity of the card, to continuously protect new files, you need to manually delete the previous files.

 

Q: Why are there horizontal stripes on the screen when it records the traffic light?

A: If the wrong light source frequency is selected, the horizontal stripe-like interference will appear in the image ("50HZ" at default in China). Please set it as "50Hz" or "60Hz" according to the local power frequency.

 

Q: Can I use a different car charger?

A: If you want to use your own car adapter charger, Please confirm that the input voltage is between 12-24V, the output voltage is 5.5V, and the current is 1.5A.

You are suggested to use the car adapter charger that Crosstour dash cam comes with. We won’t take any responsibilities for any problems caused by your own car adapter charger.

CR500